Customer Support

Browse or search for a product, choose a size if applicable, add it to your cart, then check out. You'll confirm your delivery address and payment method before placing the order.

Cash on Delivery, GCash, and Credit/Debit card.

Order items can't be edited once placed. If you need something different, cancel the order (while it's still eligible — see below) and place a new one.

Open "Orders" from your account menu. Every order shows its live progress: Preparing → Packed → Out for delivery → Delivered. Once a rider is on the way, a "Track Order" button appears so you can follow them on the map.

Most orders arrive within 20–30 minutes of being picked up by a rider, depending on distance and traffic.

Each stage is confirmed in real time by our staff or your assigned rider, so it should keep moving. If a status hasn't changed in a while, contact us and we'll check on it.

Yes — you can cancel from "Orders" any time before a rider picks it up (while it's Pending, Preparing, or Packing). Once it's picked up, it can no longer be cancelled from the app.

Cash on Delivery orders simply aren't charged. For GCash or card payments, refunds are processed back to your original payment method.

Open "Profile" from your account menu — your password can be updated from the same page as your personal details.

Yes, both are supported on the Sign In and Register screens as a faster alternative to a username and password.

We only use your address and contact details to fulfill and deliver your orders. Passwords are never stored in plain text.

Yes — MediGo only lists FDA-registered medical supplies sourced from legitimate suppliers.

Some products may require a valid prescription before they can be delivered. If applicable, you'll be asked to provide one during checkout.